At SNSE Wardrobe, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you use our website, we collect different types of information to provide and improve our services.

Device Information
We automatically collect information about the device you use to access our website. This includes your IP address, web browser, time zone, and data about how you interact with our site (such as pages viewed, search terms, and referral sources). This helps us understand how visitors use our site and improve performance and functionality.

Order Information
When you place an order, we collect personal details such as your full name, billing and shipping addresses, email address, phone number, and payment information (e.g., credit card or PayPal details). This data is necessary to fulfill your purchase, process payments, and provide order confirmations and updates.

Customer Support Information
If you contact us for support or inquiries, we may collect additional details that you voluntarily provide, such as information related to your order or your communication preferences. This helps us respond quickly and effectively to your concerns.

We treat all personal information with care and only collect what is necessary for the purposes outlined in this policy.

2. How We Use Your Information

We use the information we collect to operate our business efficiently and to provide you with a positive shopping experience. Here’s how:

• To process your orders, including payments, shipping, and order confirmations

• To communicate with you, whether it’s regarding your order, responding to your inquiries, or providing important updates

• To prevent fraud and ensure secure transactions

• To analyze trends and improve our website, services, and product offerings

• To comply with legal obligations, including tax, accounting, or law enforcement requirements if necessary

We only share your data with trusted third parties who help us run our business—such as Shopify (our eCommerce platform), payment processors, and logistics partners. These third parties are required to protect your information and only use it for the intended purposes.

We do not sell your personal information.

3. Cookies and Tracking Technologies

Cookies are small data files that are placed on your device when you visit a website. We use cookies and similar technologies to enhance your experience on our website, improve site performance, and gather insights about how visitors interact with our pages.

Some cookies are essential for the site to function—such as enabling shopping cart features or keeping you logged in to your account. Others help us understand customer behavior, so we can improve our services and personalize content.

Examples of how we use cookies include:

• Keeping track of what’s in your cart

• Remembering your login or language preferences

• Analyzing how users navigate the site to identify improvements

• Preventing fraud and ensuring security

Most web browsers accept cookies by default, but you can adjust your browser settings to block or delete cookies if you prefer. Keep in mind that disabling cookies may affect site functionality and limit your shopping experience.

4. Your Rights

If you are a resident of the European Economic Area (EEA) or certain other regions, you have specific rights under data protection laws. These rights include:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can ask us to update or correct your information if it’s inaccurate or incomplete.

• Deletion: You may request that we delete your personal data, unless we need to keep it for legal or business purposes.

• Restriction: You can ask us to limit how we use your information in certain circumstances.

• Objection: You have the right to object to certain types of processing, such as direct marketing.

• Data Portability: In some cases, you can request that we transfer your data to another service provider.

To exercise any of these rights, please contact us at snsewardrobe@gmail.com. We may request identity verification before processing your request to protect your information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

If you place an order, we may retain your order information for our records unless you request its deletion. This allows us to handle returns, refunds, or customer service inquiries and comply with our legal obligations.

When we no longer need to retain your personal data, we will securely delete or anonymize it.

6. Protection of Minors

Our website is not intended for individuals under the age of 15. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has submitted personal data to us, please contact us at snsewardrobe@gmail.com so we can remove it promptly.

7. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, technologies, or legal obligations. We recommend reviewing this page periodically to stay informed about how we handle your data.

By continuing to use our website, you agree to the terms of the latest version of this Privacy Policy.

8. Contact Us

If you have any questions, concerns, or complaints about our privacy practices or your personal information, please contact us at:

Email: snsewardrobe@gmail.com

We are committed to protecting your privacy and will respond to your request as soon as possible.